Refund and Returns Policy

🔄 Refund & Return Policy (ZENVI LTD)

Company Name: ZENVI LTD
Business Address: Unit 2, 528-532 Stratford Road, Sparkhill, Birmingham, England, B11 4AJ
Contact: info@zenviae.shop | +44 (757)-734-1120

 

1. Return Window

Customers can request a return within 30 days of receiving the product.

Items must be unused, unworn, unwashed, and in their original packaging with tags/labels intact.

 

2. Hygiene & Safety

For hygiene and safety reasons, certain products cannot be returned once opened or tried on, including:

Swimwear (One-Piece, Women’s)

Exceptions: If the product is damaged, defective, or incorrect, it will qualify for a return or replacement.

 

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Provide your order number and clear photos of the product.

We will arrange a replacement or issue a refund.

 

4. Refunds

Once the returned item is received and inspected, we will confirm approval.

Approved refunds will be processed within 10 business days to your original payment method.

Since shipping is free, there are no return shipping fees deducted.

 

5. Return Process

1. Email info@zenviae.shop with your order number and reason for return.

2. We will provide the return address and instructions.

3. Return the item securely using a trackable courier service.

4. Once received, we will process your refund or replacement.

 

6. Non-Returnable Items

Used, worn, or unsealed swimwear (women’s one-piece) cannot be returned due to hygiene reasons.

Clearance or final-sale items are non-refundable unless faulty.

 

7. Contact Us

📍 ZENVI LTD
Unit 2, 528-532 Stratford Road, Sparkhill, Birmingham, England, B11 4AJ
📧 info@zenviae.shop
📞 +44 (757)-734-1120