📦 Shipping Policy
At ZENVI LTD, we provide free shipping on all orders within the United Kingdom. Our goal is to make delivery fast, reliable, and transparent.
Order Handling & Processing Time
Handling Time: Orders are prepared within 1 business day (Monday to Friday, excluding public holidays).
Processing Time: All orders are processed, packed, and dispatched within 1–2 business days after payment confirmation.
All handling and processing times follow the United Kingdom local time zone (GMT/BST). ✅
Delivery & Transit Time (UK)
We partner with trusted courier services to ensure safe and timely delivery.
Courier Services Used: Royal Mail, DPD, Hermes (Evri), and UPS.
Transit Time: 2–5 business days (depending on destination and courier).
Total Delivery Time: Handling (1–2 business days) + Transit (2–5 business days) = 3–7 business days overall.
Shipping Fees
All orders qualify for free delivery within the UK.
No additional or hidden charges apply.
Tracking Information
Once your order is dispatched, you will receive a shipping confirmation email with the courier name and tracking number.
You can track your parcel directly through the courier’s website (Royal Mail, DPD, Hermes/Evri, UPS).
—
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@zenviae.shop with your order number and photos of the product.
We will arrange a replacement or refund in line with our [Refund & Return Policy].
Delays & Exceptions
Delivery times are estimates. Unforeseen events (e.g., weather conditions, courier delays, strikes) may cause delays.
ZENVI LTD is not responsible for delays beyond our control, but we will support you in tracking and resolving delivery issues.
Lost or Missing Parcels
If your order does not arrive within 7 business days after dispatch, please contact us at info@zenviae.shop.
We will investigate with the courier and either reship your order or arrange a suitable resolution.
Contact Us
For any questions regarding shipping, please contact us:
Company Name: 📍 ZENVI LTD
Business Name: ZENVI LTD (Trading as “Zenviae”)
Company Number: 15759511
Address: Unit 2, 528-532 Stratford Road, Sparkhill, Birmingham, England, B11 4AJ
Contact Us:
Phone: +44 (757)-734-1120
Email: info@zenviae.shop
Contact Form: Contact
Customer Service Opening Hours:
Monday to Friday 9:00 to 17:00
We aim to respond within one business day